Senior Productivity Manager A world where tech and people work collectively to make corporate travel simpler, faster and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveller please click HERE

About The Opportunity

Are you passionate about driving operational excellence and making a real impact on team productivity? As a Senior Operational Productivity Manager with FCTG Americas, you'll play a critical role in improving workflows, enabling technology adoption, and removing friction from the day-to-day experience of Travel Managers. Acting as a key link between Operations, Learning & Development, and Corporate Technology, you'll help deliver smarter processes, better tools, and sustainable solutions that enhance productivity and client satisfaction.

This is an exciting opportunity to influence large-scale change, support technology innovation, and shape the future of operational performance. Key Responsibilities

- Continuously improve operational workflows across the business from end to end
- Identify, analyze, and eliminate inefficient workaround processes while implementing sustainable solutions
- Partner with Corporate Technology to research, test, implement, and support new technology solutions
- Support the rollout and adoption of GDS and Non-GDS booking platform technology
- Collaborate with cross-functional teams to improve productivity and maintain a high-quality client experience
- Gather operational feedback to inform technology enhancements and future improvements
- Partner with Learning & Development to create and deliver effective training solutions and content
- Provide ongoing support, troubleshooting, and issue resolution following implementation initiatives
- Monitor productivity improvements, workflow efficiencies, technology adoption, and operational outcomes through KPI-driven measures
- Influence stakeholders across multiple functions to drive successful change management outcomes
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive




- Other duties and tasks as assigned

Experience & Qualifications

- Experience leading or supporting technology implementations and operational change initiatives
- Demonstrated success improving processes, increasing productivity, and eliminating operational inefficiencies
- Experience working in operational, productivity, process improvement, or business transformation environments
- Ability to collaborate effectively across Operations, Corporate Technology, and Learning & Development teams
- Experience influencing stakeholders and driving outcomes without direct authority
- Familiarity with GDS and Non-GDS booking platforms, Salesforce, and Microsoft applications
- Robust analytical, problem-solving, and process improvement capabilities
- Excellent communication, prioritization, organizational, and time management skills
- Experience supporting training, adoption, or change management initiatives.
- Comfortable operating in a KPI-driven environment and using data to drive continuous improvement

Work Perks! - What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some excellent employee benefits and perks outside of the norm.

- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
- Personal connections: We are a big business founded on personal relationships.
- Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
- A career, not a job: We offer genuine opportunities for people to grow and evolve
- We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
- Giving Back:



Committed to making a difference through our Corporate Social Responsibility program, which supports nominated charities via volunteering and fundraising, our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits Include:

- Generous paid time off policy
- Travel perks/discounts
- Health & Wellness Programs and Employee Financial Wellness Services
- National/International Award Nights and Conferences
- Group benefits including extended health care, dental and vision, gender affirming care, fertility care
- Insurance including life, AD&D;, critical illness, long term disability
- Employee Assistance Program
- RRSP/RPP with matching
- Tuition Reimbursement Program
- Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
- Global career opportunities in a network of brands and businesses

Location – Vancouver, BC

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at [email protected] For this position, we anticipate offering an annual salary of $90,000 - $95,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

This posting reflects an active vacancy that we are currently seeking to fill.

As part of our recruitment process, we may use AI tools to assist in various stages, including the screening and assessment of applications. These tools support our evaluation of candidates based on role relevant qualifications, skills and experience. All decisions are made by our hiring team and stakeholders.

Before applying to any internal position you must have been with the company or your current role for a minimum of 6 - 12 months and notify your leader prior to applying.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [email protected]

? GBTA WINiT Top 50 Award Recipients (2018–2025)

? CHHR: 5-Star DE&I; Employer (2023, 2024, 2026)

? Seramount, FCTG Mexico: Member of the Global Inclusion Index (2023–2025)

? Newsweek: America’s Greatest Workplaces for Diversity (2024)

? Benefits Canada: Health/Wellness Program and Mental Health Program (2023, 2025)

✈️ OutThere Awards: Inclusive Travel Finalist (2025)

? Canadian HR Awards: Excellence in Diversity and Inclusion Awardee (2025)

? 2026 Disability Index®: World’s Top Disability Inclusive Business

📌 Corporate Traveller - Senior Productivity Manager - Vancouver, BC (British Columbia)
🏢 Flight Centre
📍 British Columbia