Urgent Hiring – Onsite Deskside Support Engineer (L1/L2)

Contract Type: 1099 / Freelance Independent Contractor

Work Arrangement: Onsite – Contract Dispatch

Sharp Brains is seeking an experienced Deskside Support Engineer (L1/L2) for an onsite technical support opportunity.

Key Responsibilities

- Provide end-to-end technical support for desktop and laptop systems, including hardware, software, and connectivity troubleshooting.
- Perform IMAC (Install, Move, Add, Change) activities and break/fix support.
- Manage desktop device configuration, OS imaging, patching, and hardware replacements.
- Utilize SCCM, Microsoft Intune, and ServiceNow for device management and ticket resolution.
- Install and update approved software in accordance with IT policies.
- Provide deskside and remote support for Microsoft 365, Outlook, VPN clients, and business applications.
- Ensure compliance with IT security policies, antivirus requirements, and endpoint protection standards.
- Deliver VIP support and assist with critical technical escalations.
- Troubleshoot printers, scanners, and other peripheral devices.




- Assist with Active Directory and basic user account management.
- Provide smart hands support and maintain accurate technical documentation.
- Support Windows environments, mobile devices, and basic macOS systems.
- Follow ITIL practices for incident, problem, and service request management.

Required Qualifications
- Previous experience in Desktop Support, Deskside Support, or EUC Support (L1/L2).
- Strong knowledge of Windows operating systems and hardware troubleshooting.
- Familiarity with Microsoft 365, Active Directory, SCCM, Intune, and ServiceNow.
- Experience with IMAC, device deployment, and break/fix activities.
- Solid communication and customer support skills.
- Ability to provide independent onsite technical support.

How to ApplyInterested professionals can apply through LinkedIn or share their updated resume at: [email protected]

Please mention "Deskside Support Engineer L1/L2" in your application.

Sharp Brains looks forward to connecting with qualified professionals!

📌 Desktop Support Engineer/ (Rimouski)
🏢 Sharp Brains
📍 Rimouski