Critical incident response specialists at Dialogue assess urgent organizational needs and coordinate support for employees affected by traumatic events.

Working with Team Lead Myriam Caron, this specialist coordinates Employee Assistance Program interventions. The work includes psychological first aid, acute stress, post-traumatic stress, and trauma response. Specialists advise managers and human resources partners while supporting recovery after critical incidents.

Key Responsibilities:

- Assess organizational needs for critical incident services
- Coordinate interventions for eligible Employee Assistance Program organizations
- Provide interventions tailored to affected employees and situations
- Advise managers and human resources following incidents




- Maintain intervention records and external provider invoicing

Requirements:

- University degree in a health sciences related field
- Knowledge of psychological first aid and acute stress
- Knowledge of post-traumatic stress and trauma response
- Weekday availability with evening shifts until 9 p.m.
- Openness to weekend on-call shifts and administrative tasks

Bring trauma response knowledge, coordination skills, and employee support expertise to Dialogue’s critical incident services.

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📌 Critical Incident Response Specialist (Toronto)
🏢 Dialogue
📍 Toronto