We are looking for an experienced Zendesk Developer to support an enterprise customer service transformation program. The candidate will be responsible for designing, developing, customizing, integrating, and deploying Zendesk solutions to improve customer service operations and business workflows. The ideal candidate should have strong hands-on experience in Zendesk application development, API integrations, middleware connectivity, workflow configuration, and end-to-end implementation.

The candidate should be capable of translating business requirements into scalable Zendesk solutions and supporting successful production deployments.

Required Skills & Experience

- Minimum 4 years of hands-on experience in Zendesk development, customization, and implementation.
- Solid knowledge of Zendesk platform capabilities, configuration, and application development.
- Experience with Zendesk APIs, REST APIs, and third-party system integrations.




- Hands-on experience designing and implementing middleware integrations and connecting Zendesk with enterprise applications.
- Experience configuring Zendesk workflows, triggers, automations, business rules, and ticket management processes.
- Ability to customize Zendesk solutions based on business and customer service requirements.
- Experience with end-to-end solution development, testing, deployment, and production support.
- Strong understanding of enterprise integration architecture and data flow between applications.
- Experience in at least one end-to-end Zendesk implementation or enterprise integration project is preferred.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to work with business stakeholders, technical teams, and project teams to deliver solutions.

📌 Senior Zendesk Developer (Toronto)
🏢 TEKGENCE
📍 Toronto