Join MutualONE and Help Shape Exceptional Customer Experiences At MutualONE, we're more than an insurance company. We're a people-first organization committed to protecting what matters most to our customers, communities, and employees. We're seeking a motivated, customer-focused professional who thrives in a collaborative workplace and is excited to build a meaningful career in the insurance industry. As a Licensed Customer Service Representative (CSR), you'll play a key role in supporting our Agency Team and delivering exceptional service to our policyholders. If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you. MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON. If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you. Deliver exceptional customer service by responding to inquiries and assisting with policy changes, coverage explanations, and insurance solutions Conduct Personal Lines renewal reviews, including generating Insurance-to-Value (ITV)



calculations Monitor and manage policy expiry lists to ensure timely and accurate renewals Prepare Commercial and Farm renewal packages for assigned Agents Partner closely with Agents to provide proactive support and enhance the customer experience Update claims closing notices within our agency management system Provide support to our Corporate Services Administration Team as needed Travel is required in this role College diploma in Business Administration, Insurance, or a related field Passion for delivering exceptional customer service and building strong customer relationships Experience with Applied Epic or other brokerage management systems is considered an asset Criminal Record Check will be required Flexible hybrid work arrangements that support work-life balance Professional development, licensing support, and ongoing learning opportunities A culture that prioritizes employee well-being, respect, diversity, and community involvement MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

📌 Spanish Bilingual Customer Service Representative (Ilderton)
🏢 MutualOne Bank
📍 Ilderton