At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. Together, we create meaningful impact, for our clients, our communities, and each other. We’re a Canadian mutual company driven by purpose
- putting people first and helping Canadians protect today and prepare for tomorrow. Our culture is built on care, passion and curiosity. At Equitable, our Client Care Representatives are subject matter experts and can quickly answer questions and resolve different problems for our clients. We provide you with extensive training to ensure that you are equipped with the knowledge to assist and educate our clients with their varying needs, without having to sell them on a solution – that’s right, none of that dreaded upselling Here at Equitable, we ensure that some of your time is spent away from the phones. This time allows for side projects and other initiatives that can bring tremendous growth to our organization. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement. The Client Care Representatives are our brand ambassadors,



providing excellent client service to internal and external clients (our clients, advisors, and our regional sales and service offices). Previous experience in a phone-based client care/service role is required Previous experience in an insurance company or investment knowledge is an asset Time Away: Competitive vacation plus one paid volunteer day each year If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.
We’re happy to help. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction. As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy. Reports To: Supervisor, Client Care Centre Term: Permanent Full time Schedule: 10:00AM ET to 6:00PM ET (please note: our Client Care Centre is open from 8:30AM ET to 7:30PM ET. Shift requirements may change based on business need) Start Date: January 4, 2027 (please note: a six-week training program will be required upon completion of our Equitable Orientation program) #

📌 Telephone Representative (Ontario)
🏢 Equitable
📍 Ontario