Use bilingual customer service and negotiation skills remotely with BMO, supporting payment solutions for delinquent and high-risk accounts across Ontario. Handle complex customer conversations professionally.
As a Bilingual Account Specialist in BMO’s Customer Shared Services group, you will review delinquent, high-risk, and written-off accounts. You will advise customers on payment strategies, complete collections-related sales and service, and support resolution of non-performing accounts. The work includes customer communications, transaction processing, reporting, and stakeholder coordination.
Key Responsibilities:
- Review accounts and analyze collection probability
- Advise customers on payment and collections strategies
- Execute established loss mitigation processes
- Handle incoming calls and complex escalations
- Prepare reports, dashboards, and customer documentation
Requirements:
- Bilingual customer communication capability
- Robust negotiation and interpersonal skills
- Knowledge of applicable guidelines and regulations
- Ability to analyze data and provide recommendations
- Ability to coordinate with internal stakeholders
Apply customer service, negotiation, and collections expertise to help BMO manage high-risk accounts and customer payment needs.