Support clients remotely as a Customer Service Agent using benefits enrollment, phone communication, and product knowledge. This full-time position is based in Grande Cache.
You will assist existing and prospective clients throughout the day while providing outstanding service. The work includes handling benefit eligibility, coverage requests, individualized policies, and client communications. You will also learn from management teams about recent products, services, and policies.
Key Responsibilities:
- Distribute benefit enrollment materials to clients
- Determine eligibility for benefit enrollment
- Dispatch incoming customer phone calls
- Accept customer calls and return customer calls
- Explain individualized policies through the Needs Analysis system
Requirements:
- Enthusiastic, self-driven approach to client service
- Ability to assist existing and prospective clients
- Outstanding service and product knowledge
- Ability to respond to coverage requests
- Availability for full-time, 100% work from home
Bring client service, coverage support, and policy explanation skills to this full-time remote Customer Service Agent position.