MSC Cruises is seeking a Resolution Agent Coordinator for the Contact Center in Mississauga. The role focuses on real-time guidance to agents on bookings, policies and guest service, driving first-contact resolutions, and SME-level support on MSC policies and systems.
The ideal candidate will be a robust problem solver with excellent communication and a track record of guest satisfaction. This position supports a 7-day operation with evenings/weekends included, and is based in Canada.