Deliver accurate airline reservations and customer service from Wasaya’s Customer Care Centre in Thunder Bay, supporting travelers and northern agents.
As a Customer Care Specialist, you will process reservations and travel arrangements under the Reservations Supervisor’s direction. The work combines customer inquiries, payment entry, flight tracking, and itinerary preparation. Strong communication, computer, and troubleshooting skills support Wasaya’s Customer Care Standards.
Key Responsibilities:
- Answer phones promptly and professionally for customer requests
- Create, track, and update customer flight reservations
- Prepare itineraries and transmit passenger information to agents
- Resolve complaints according to company policy
- Monitor day-of-flight operations through Wasaya SOC
Requirements:
- High school diploma or equivalent
- Solid customer service, troubleshooting, and communication skills
- One to two years airline reservations experience preferred
- Computer proficiency, including internet, email, and Microsoft Office
- Ability to maintain accurate records and customer confidentiality
Bring airline reservations expertise, telephone professionalism, and careful customer support to Wasaya’s Thunder Bay operations.