Our retail Cannabis Retail Store Manage r (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location. Help hire great people, supervise and manage employees and ensure all employees have a valid CannSell license. Train all team members on work procedures and policies so that everyone understands what's required to do a great job Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team Assist in building a weekly staff schedule that complies with labor policies Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts Achieve high scores on the following measures related to Sales Associate Support
- high retention of top talent and high team engagement scores Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high volume retail store. Sales and Customer Service: Own all customer feedback and provide customer/patient complaint resolution in coordination with the head office procedures. Provide complaint resolution to ensure satisfaction of all customers and patients Utilize customer and team member feedback to readily implement changes to improve the customer experience Execute Cannabis selling strategies through collaboration with marketing (operator licensee) related to incentives, displays,



internal and external promotion Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions View sales reports and communicate with the team to identify sales trends and potential inventory requirements Track all employee and store sales daily to ensure optimal performance Analyze core metrics to better understand store performance in order to beat and exceed goals Utilize approved employee incentives to drive sales and boost morale Achieve high scores on the following measures related to Sales and Customer Service
- meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews Daily Store Operations: Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording Assist AGCO with inventory, sales, and compliance audits Implement and oversee security, reporting and cash management procedures related to opening and closing the store Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies. Ensure that the sales floor is adequately stocked at all times Keep track of all expiring products and promote sales as needed Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.



Comply with all HR policies, including confidentiality and non-disclosures Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control. ~ 5-6+ years of management experience in retail. ~ Have a valid Cannabis Retail Store Manager license or ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO. ~ A valid First Aid certification is considered an asset ~ Sound knowledge of Cannabis plants and different strains of Cannabis ~ Knowledge of standards of Cannabis Retail stores set by AGCO. ~ Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must ~ Organized, flexible, and empathetic ~ Excellent leadership and management skills ~ Strong time management and prioritization skills ~ Knowledgeable about the cannabis industry and its policies and laws ~ Ability to work any shift based on business needs, Monday to Sunday ~ Ability to work nights, holidays and weekends and different location

Job Type
Full time, Permanent Pay Range : $50,000 CAD and above annually High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis retailer globally by store count. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including: Bricks & Mortar Retail: Canna Cabana™ is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saska

📌 Retail Grocery Store Manager (Chatham-Kent)
🏢 Canna Cabana
📍 Chatham-Kent