Embark Student Corp. Head Office in Toronto is seeking a Supervisor for the Contact Centre to lead and support the team, ensuring service levels and high customer experience.
The role involves coaching staff, monitoring calls and campaigns, and driving improvements in CSAT and efficiency. The position requires a business degree, 2-3 years in financial services customer service, 1-2 years in retention, solid communication and analytical skills, and proficiency with Microsoft Office 365.
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📌 Contact Centre Team Lead (Toronto)
🏢 Embark Student
📍 Toronto
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