Position Title : People Operations Coordinator Reports To: People Operations Manager Employment Type: Full-Time

Location:
This role is based in Toronto and follows a hybrid work arrangement, with three days per week in the Toronto office and the remaining workdays remote. Raising The Village’s mission is to build and strengthen pathways out of ultra-poverty through an approach guided by data, designed with communities, and scaled by partnerships. We work with last-mile communities to implement solutions that raise incomes, sustain impact, and chart sustainable pathways to possibility within 24 months. The People Operations Coordinator plays an important role in helping shape a positive and people-centred employee experience at Raising The Village. As a contact for many day-to-day People needs, this role helps create an environment where employees feel welcomed, supported, and connected, while ensuring the People processes and systems behind their experience are responsive, reliable and thoughtfully delivered. The Coordinator supports the day-to-day operations of RTV’s People across the employee lifecycle, including onboarding and offboarding, HRIS administration, recruitment coordination, benefits administration and employee support. Employee Lifecycle Support Coordinate employee onboarding and offboarding processes, including documentation, employee communications, IT coordination, equipment shipping and returns, and related logistics. Support a positive employee experience by coordinating new hire orientations, first-day introductions, employee farewells, birthday celebrations, and other engagement activities in collaboration with the Social Committee. Administer employee lifecycle changes, including promotions, transfers, reporting line changes, contract extensions,



and other employment updates, ensuring accurate documentation and timely processing. Coordinate the administrative aspects of performance review cycles within the HRIS, including monitoring completion, sending reminders, and providing basic system navigation support to employees and managers. Support vacation and leave administration, including maintaining accurate leave balances, monitoring requests and approvals, and responding to employee inquiries in accordance with applicable policies. Coordinate probationary review reminders, contract renewal dates, and other key employment milestones to support timely manager action. Prepare employment-related documentation, including employment verification letters, contract amendments, and other routine employee correspondence. Support routine benefits and retirement savings plan administration, including employee enrolments, changes, and related inquiries. Respond to employee inquiries regarding People policies, perks, leave entitlements, systems, and processes, escalating complex or sensitive matters as appropriate. Maintain accurate and up-to-date employee information within HRIS platforms, ensuring data integrity, confidentiality, and compliance with established processes. Support HRIS workflows, reporting, data audits, and ongoing system enhancements to improve efficiency and data quality. Assist employees and managers with HRIS-related inquiries, troubleshooting,



system navigation, and access requests, escalating technical issues as appropriate. Support data exchanges and integrations between HRIS, payroll, benefits, and other People systems, ensuring accurate and timely information flow. Assist with HRIS testing, documentation, and employee training to support system improvements and adoption. Support ad hoc reporting requests and analyze People data to identify trends, discrepancies, and opportunities for improvement. Support benefits and retirement savings plan administration, including enrolments, employee changes, routine inquiries, and annual renewal activities. Support compensation review cycles, including data preparation, tracking, documentation, and implementation of approved changes. Coordinate employee engagement, recognition, and team-building activities, including birthday celebrations, employee farewells, and other initiatives in collaboration with the Social Committee. Partner with the People team to organize North America staff meetings, employee appreciation activities, and other culture-building events. Support Office of the CEO initiatives that strengthen employee connection to Raising The Village's mission, values, and culture. Maintain organized, confidential, and compliant employee records and documentation in accordance with applicable policies and record retention requirements. Support policy administration, employee handbook updates, policy acknowledgements, and related compliance tracking. Assist with People Operations projects, process improvements, and other initiatives to strengthen operational efficiency and consistency. Provide recruitment support during peak hiring periods or as needed, including post

📌 Operations Coordinator (Toronto)
🏢 Raising The Village
📍 Toronto