Are you highly organized, detail-oriented, and passionate about delivering exceptional service? We are looking for a Bilingual Disability Administrator to join our National Group Life & Disability team .

In this role, you will provide essential administrative support to a diverse group of internal and external stakeholders, helping ensure the smooth and efficient delivery of disability and life insurance services. You'll play a key role in supporting claim operations, safeguarding client privacy, coordinating important processes, and contributing to an exceptional customer experience.

This is an excellent opportunity for a tech-savvy individual with a strong ability to learn and adapt to new technologies, systems, and digital tools quickly.

Position Responsibilities:

- Process access and file copy requests by reviewing documentation and consents to ensure appropriate information is released.
- Carefully review and redact third-party information to maintain compliance with privacy requirements and prevent privacy breaches.
- Manage and respond to inquiries received through multiple shared email inboxes.
- Complete claim-related follow-ups and administrative activities.
- Process vendor invoice payments accurately and efficiently.
- Perform data entry and maintain information within claims management systems.
- Prepare, distribute, print, and mail correspondence to claimants, clients, and other stakeholders while ensuring privacy protocols are followed.
- Coordinate and schedule Medical Consultant calls.
- Assist with onboarding new clients, including file transfers and administrative coordination.

Qualifications:

- Post-secondary education (college diploma or university degree).
- Bilingualism (English and French) is required. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
- Experience in administrative or customer service (insurance or banking).




- Robust attention to detail and commitment to accuracy.
- Proficiency with Microsoft Office Suite, particularly Word and Excel, as well as Adobe applications.
- Ability to investigate discrepancies, take ownership of issues, and drive them to resolution.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong analytical and problem-solving skills.

When you join our team:

- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

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En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

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📌 Data entry admin remote work (Toronto)
🏢 Manulife
📍 Toronto