This is an on-site frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The GTS Ops Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

Assists GTS management with planning, staffing, and training. Assigns work to subordinates and provide timely updates to management. In the absence of the manager, handles all non-staff related administration and provides leadership and guidance to staff. Conducts frequent review of process and workflow and makes recommendations for continuous process improvement. Monitors top GTS accounts, conducts audits and communicates with clients. Works with manager to address quality issues.

Provides guidance, direction and support to GTS employees including assistance with customer problem resolution. Conducts quality and productivity review. Researches and resolves billing issues. Assumes ownership of customer problems to resolution.

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.

Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis

Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.

Resolves customer specific needs in coordination with other departments.



Acts as a resource for internal customers for assistance with custom-related issues or concerns. Researches and analyzes recurring sources of customer complaints and reports and recommends appropriate action to management.

Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FedEx policies, procedures and all required training, including but not limited to training related to quality assurance, systems, hazardous materials and work environment safety ensuring accuracy and currency for self & team.

Provides technical guidance/expertise to junior staff. Mentors/trains new staff members. Mentors and develops critical skill sets for recent and/or less-experienced GTS Operations Supervisors.

Knowledge, Skills & Abilities Required

Minimum Education

College degree. CCS designation required.

Minimum Experience

2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry

Knowledge, Skills, and Abilities

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Thorough knowledge of applicable clearance systems.

Knowledge of FedEx operations, systems and procedures

Microsoft Word - Basic

Microsoft Excel - Basic

Excel Powerpoint – Basic

Outlook - Basic

Familiarity with AI applications

Qualifications Requises

Transparence Salariale:

Salaire:

Détails Supplémentaires:

Note: Shift is M-F 0600-1430. CCS is required. Posting closes on Nov 3rd. 2026

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accrédita

📌 GTS Operations Supervisor (Vancouver)
🏢 FedEx
📍 Vancouver