Bilingual Customer Care RepresentativeTechtronic Industries Inc. | RYOBI, RIDGIDFull-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1About TTI CanadaAre you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? With iconic brands like RYOBI, and RIDGID, we're not just about delivering outstanding performance but also about creating exceptional development for our people. If you're passionate about building your career in a dynamic, fast-paced environment, we want to hear from you At TTI, culture drives performance, and it's at the heart of everything we do. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. Position DescriptionThe Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner. Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner. Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty. Handle escalated customer inquiries, disputes, and problems within department guidelines. Continually seek out ways to improve customer satisfaction. What You Will Bring:



Must be bi-lingual (French/English)Post-secondary education or equivalent experienceKnowledge of Power Tool industry preferredExceptional communication skills – written and oralInitiative and strong organizational skillsMust be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power PointWhat You Will Benefit From: At TTI Canada, we're proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:100% employer-paid health and dental coverage
- for you and your familyCompetitive annual base salary $48,000Company-matched savings plan
- we'll match your contributions up to 6% of your earnings$500 in versatile wellness credits
- choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)Generous paid time off, including vacation, personal days, and volunteer timeAccess to virtual healthcare services
- anytime, anywhereExclusive employee perks
- including brand discounts & preferred pricing with external vendorsEducation reimbursement program
- supporting your continued learning and developmentVisit our: Company Website, LinkedIn and Instagram todayDiversity, equity, and inclusion are at the core of our values at TTI. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.

📌 Customer Service Consultant (Toronto)
🏢 Techtronic Industries Canada
📍 Toronto