Coordinate Toyota service appointments through phone, email, and customer-focused communication at Guelph Toyota’s high-volume dealership. Keep every interaction organized, helpful, and process-driven.

As a BDC Appointment Coordinator, you will manage incoming service requests and outbound reminders. The work combines appointment booking, recommended maintenance promotion, customer assistance, and accurate computer-system updates. You will also identify concerns and escalate them to management using the established process.

Key Responsibilities:

- Handle incoming service calls and appointment emails
- Promote recommended scheduled maintenance to customers
- Answer inquiries and provide assistance where needed
- Maintain vehicle and customer information in computer systems




- Complete reminder calls and emails for appointments

Requirements:

- Previous dealership service appointment booking experience preferred
- Previous customer service or administrative experience required
- CDK or DealerMine experience considered an asset
- Ability to multitask across computer programs and phone conversations
- Process-driven organization and prioritization abilities

Bring appointment coordination, customer communication, organization, and maintenance-promotion skills to Guelph Toyota’s service department.

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📌 Toyota Service Appointment Coordinator (Guelph)
🏢 CanadaOne Auto Group
📍 Guelph