Support university users through hardware troubleshooting and software deployment as a Senior IT Support Technician at Roger Guindon Hall. This employee position provides technical service within Deskside Support. Working in IT Service Management, you will advise end users and resolve issues involving infrastructure, hardware, software, peripherals, and other equipment. The position requires networking knowledge, operating system experience, and customer service skills. You will also support installations, upgrades, and connectivity.

Key Responsibilities
Troubleshoot and repair hardware, software, infrastructure, and peripherals Support mobile devices, audiovisual, scientific, and distance education equipment Monitor hardware, software,



and peripherals for consistent service Install and configure computers, networks, and network adaptors Install, test, upgrade, and deploy client software

Requirements:
Related college diploma or equivalent education and experience Three years of technical support experience Knowledge of networking protocols and connectivity troubleshooting Operating systems experience supporting large user groups Spoken and written French and English bilingualism Apply senior technical support expertise, diagnostic skills, and software deployment experience within the University of Ottawa's IT workplace.

📌 IT Help Desk Analyst (Quebec City)
🏢 University of Ottawa
📍 Quebec City