At McMaster University, we are driven by a shared purpose: advancing human and societal health and wellbeing. Through world-class research, transformative education, and meaningful community impact, we are addressing some of the world’s most complex challenges and creating positive change locally and globally.

Consistently ranked among Canada’s top universities and recognized internationally for research excellence, innovation, and student success, McMaster is home to more than 37,000 students, over 200,000 alumni worldwide, and a vibrant community of scholars, researchers, learners, and partners. From pioneering discoveries in health sciences and engineering to advancing social innovation and community wellbeing, McMaster’s impact extends far beyond our campus.

As we look toward the future, philanthropy will play an increasingly important role in enabling the University’s aspirations. Through strategic partnerships with donors, alumni, foundations, corporations, and community leaders, McMaster is creating opportunities to accelerate discovery, enhance student experiences, support breakthrough research, and strengthen its impact on society.

About University Advancement

University Advancement serves as the bridge between McMaster’s mission and the philanthropic community that helps bring that mission to life. Through fundraising, alumni engagement, stewardship, advancement services, and strategic partnerships, University Advancement fosters meaningful relationships that create lasting impact for the University and the communities it serves.

Guided by a commitment to excellence, collaboration, and innovation,



University Advancement is building a culture of philanthropy that supports McMaster’s strategic priorities and future ambitions. The division is entering an exciting period of growth and chance as it continues to strengthen fundraising capacity, deepen donor engagement, and position the University for future campaign success.

About the role

The Business Systems Analyst (I) acts as a technical and consulting resource for routine and moderately complex issues related to various University departments and units with respect to the implementation and maintenance of information technology systems. Supports the University’s academic and administration departments by acting in a functional capacity in all phases of the Project Life Cycle for components of medium to large projects, including post-production support and ongoing maintenance. Continuously gains an understanding of the University’s operations and processes and how systems are used in support of those operations. Works under routine supervision without frequent reference to others and uses minor discretion to resolve various problems and inquiries. Specific instruction is given and work is frequently reviewed.

Representative Duties & Responsibilities

- Elicit requirements using interviews, document analysis, requirement workshops, surveys, site visits,



business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
- Analyze information needs and functional requirements and deliver artifacts such as functional requirements, business process models, use cases, screen and interface designs, test plans and test cases.
- Critically evaluate information gathered from multiple sources to distinguish user requests from the underlying true needs.
- Take ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds.
- Provide Level III post implementation support to users regarding functional issues.
- Participate in all phases of testing including, but not limited to, system, integration, acceptance, regression, and performance.
- Work with the development team to determine technical approaches and technical risks for project testing.
- Develop requirement specifications according to standard templates, using natural language.
- Work closely with testing team members to ensure that requirements are testable.
- Prepare and assist other testers with the creation of test cases.
- Identify and manage defects identified during all phases of a project.
- Review test cases created by testing team members to ensure that the test cases adequately define the business processes.
- Resolve problems in the test, production implementation, and post-implementation phases in coordination with other technical and business groups.
- Review systems, processes, and information and provid

📌 BUSINESS SYSTEMS ANALYST (Canada)
🏢 McMaster University
📍 Canada