Union:

OPSEU - District

Job Number: J1026-0208

Job Type: Contract

Contract Duration (months): 12

Job Location: London

Job Category: Customer Service / Customer Associates

Open Positions: 1

Posting Date: October 20, 2026

Closing Date: November 1, 2026

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work setting that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.





Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function

This position is responsible for supporting the West District in person and remotely by advancing a client’s legal matter. The Legal Aid Worker will be responsible for the initial assessment and intake of criminal and family law clients to assist in determining the appropriate service for clients, providing legal information, making referrals to services and resources, and other duties as assigned. The role may be focused on supporting criminal court, family court, or both, depending on operational needs of the location. The role may also require the successful candidate to attend various court locations and institutions within the district. Travel to secondary location is paid in accordance with LAO’s Travel Policy.

Home location: London District Office

Secondary location(s):



locations within West District (to be determined)

Reports to: Supervisor, West District Office

Key accountabilities

Legal Aid Workers assist lawyers and paralegals with criminal and family law court proceedings with an emphasis on resolving matters as set out below.

General

- Determine legal and financial eligibility for certificate and duty counsel services based on LAO eligibility criteria.
- Triage and interview clients to: Gather information about the client's case; assess client need, including the early identification of vulnerable clients, to determine the appropriate LAO service for the client; prepare them to have a productive meeting with duty counsel; and assist in case management procedures.
- Provide basic information about the law, forms, and court process
- Provide referrals to other internal and external programs and resources
- Perform searches and commission affidavits of clients, as appropriate
- Prepare reports and submit accounts/dockets, as required, in accordance with LAO policies
- Assist with training/onboarding colleagues and per diems
- Participate in working groups, pilots and LAO initiatives
- Stakeholder engagement and public legal education
- Other duties and administrative tasks as assigned i.e. covering District office admin as needed

Criminal Law

- Speak to routine administrative matters in court (e.g. adjournments in Case Management Court and Video Remand Court)
- Assist with bail planning, includin

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