Use reservation sales and guest service skills as a Reservations Agent at Watermark Beach Resort in Osoyoos, British Columbia. Support stays through phone, email, and online bookings.
This Reservations Agent role manages reservation and pre-arrival processes for individual, group, and owner bookings. You will answer inquiries about resort amenities, South Okanagan attractions, and travel details. The work includes payments, deposits, data entry, and guest communication.
Key Responsibilities:
- Process guest reservations through phone, email, and online channels
- Answer questions about stays, facilities, attractions, and travel
- Process reservation payments and deposits accurately
- Upsell services to enhance guest experiences and hotel performance
- Enter group rooming lists and required guest information
Requirements:
- Hotel reservation experience is an asset
- Robust customer service and professional phone communication skills
- Strong written and verbal English communication abilities
- Microsoft Office proficiency and computer typing skills
- Availability for evenings, weekends, and up to 40 hours weekly
Bring reservation sales, communication, and local knowledge to Watermark Beach Resort while supporting well-prepared guest arrivals.