ABOUT US

Alberta Animal Rescue Crew Society (AARCS) is a registered non-profit charity located in Calgary, Alberta helping over 6,000 animals each year. Our mission is to rescue and rehome animals in need and provide community support programs that help people and their pets.

The Role

At AARCS, finding the right home for an animal is about more than simply completing an adoption. It's about creating thoughtful, lasting matches that set both animals and their recent families up for success. As an Adoption Coordinator, you'll play an important role in making those connections happen You'll guide prospective adopters through the adoption process, understand their lifestyles and expectations, and help match them with animals whose personalities and needs are the right fit. This busy, people-focused role combines customer service, problem-solving, and behind-the-scenes coordination, working closely with adopters, foster homes, and other AARCS teams to ensure every adoption is handled with care and compassion.

We're looking for someone who is friendly, approachable, organized, and adaptable. You're comfortable navigating sensitive conversations, balancing competing priorities, and approaching challenges with sound judgment, an open mind, and a positive attitude. You’re able to consistently maintain a flexible schedule, coordinated with your counterpart in the role, including evenings and weekends to accommodate prospective adopters and other responsibilities.

POSITION REQUIREMENTS

- Genuine interest in animal welfare with good understanding of animal behaviour.
- Exceptional capacity to work closely in a job share role as a flexible peer; work closely and frequently with all AARCS teams on a daily basis.
- Emotional resilience to handle difficult or stressful situations.
- Highly developed cooperation, collaboration, problem-solving and negotiating skills.
- Motivated self-starter with impressive organizational and time management skills, and strong attention to detail.




- Customer service experience with an ability to develop positive rapport with a diversity of people with different backgrounds and personalities.
- Able to set priorities, juggle several cases at once and maintain functional information sharing with your counterparts.
- Requires minimal supervision yet remains highly accountable for reporting.

PRINCIPAL ACCOUNTABILITIES

- Ensure adoption applications are being processed within 48 hours of receipt, ideally less than 24 hours.
- Review adoption applications and have phone discussions with potential adopters to facilitate adoption matches.
- Work with foster homes, staff and pet stores to arrange meet and greets.
- Support, train, and provide guidance to adoption screening volunteers.
- Assess volunteer needs of the adoption team and work collaboratively with the Volunteer team to fill vacancies.
- Maintain accurate and timely application statuses, communication notes, and adoption records in Pet Point.
- Upon completion of adoption, ensure registration of all microchips are completed and sent to the correct microchip company.
- Finalizing adoptions, including ensuring all adoption fees are paid prior to adoption.
- Collaborate with staff in the veterinary clinic to ensure medical is completed and up to date prior to adoption and appropriate medical disclosures are sent to adopters.
- Assist with organizing and participating in cat adoption events as needed.
- Work with management to ensure cat adoption policies and procedures are current.
- Other tasks as assigned by the Adoptions Supervisor.
- Other tasks as assigned.

Education / Training

- Minimum High School Diploma or equivalent.
- Strong computer literacy and confidence in learning current software, databases, Internet, Google Docs and Google Sheets.
- Experience in PetPoint is considered an asset.
- Previous experience in animal shelter or adoption programs is considered an asset. Animal handling/ownership experience is also considered an asset.

Working Conditions

- Hybrid.
- Office environment within a busy animal shelter with a moderate to loud noise level.
- Ability to sit/type for extended periods of time.

📌 Adoption Coordinator (Calgary)
🏢 Rise People
📍 Calgary