Support Theatre Calgary patrons through ticket sales and service in a flexible, part time shift-based position with evening and weekend work. Use customer service skills during performances.
Reporting to the Box Office Manager, the Box Office Associate facilitates ticket pickup and assists patrons with ticketing needs. The work includes selling to subscribers and single-ticket buyers, supporting campaigns, and sharing accurate information about Theatre Calgary productions, policies, and procedures. Customer experience remains central.
Key Responsibilities:
- Sell, reprint, and exchange tickets for patrons
- Resolve ticket exchanges, lost tickets, and mobile ticketing issues
- Handle and balance cash floats before and after shifts
- Assist with email and telephone enquiries as needed
- Support call campaigns, sales campaigns, and mailings
Requirements:
- Minimum one year of customer service experience
- Proficiency in inbound and outbound telephone sales campaigns
- Excellent oral and written communication skills
- Microsoft Office computer skills
- Weekend and evening availability, including every performance-weekend Saturday and Sunday
Bring organized customer service, ticketing, and telephone sales abilities to Theatre Calgary’s performance-based Box Office team.