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Job Requisition ID: Time Type:Full timeEmployee Group:StaffJob Category:Administrative SupportEmployment Type:PermanentDepartment:Faculty of Mathematics
- Centre for Education in Math and Computing
- Outreach ActivitiesHiring Range:$51,306.48
- $64,133.10Posting Information:This posting is for an existing vacancy.
The internal posting deadline for this position is November 5, 2026, at 11:59PM.

Job Description
Primary PurposeThe Centre for Education in Mathematics & Computing (CEMC) is Canada’s largest and most recognized outreach organization for promoting and creating activities and materials in mathematics and computer science and is housed within the Faculty of Mathematics at the University of Waterloo. Our mission is to increase interest, enjoyment, confidence, and ability in mathematics and computer science among learners and educators in Canada and internationally. We do that through a commitment to our core values: future readiness, access, community, and impact. As such, the CEMC is the first point of contact at Waterloo for a significant percentage of our future undergraduate and graduate students and their parents. Through outreach activities, the CEMC has perhaps the largest set of external points of contact amongst any unit on campus.




The Bilingual Outreach Activities Administrator is the first point of contact for CEMC clients and is primarily responsible for bilingual delivery of customer service and outreach administrative support for various CEMC activities such as: contests, workshops, events, courses, online resources, and related programs and initiatives. This role also performs the critical function of providing French translation of our website, online learning resources, and communication pieces. This position executes the answering or directing of client-based inquiries, problem-solving customer issues, record keeping, organizing activities, and bilingual client communications support. This position provides staff and faculty support as needed and supports administrative coordination, stakeholder experience, strategic initiatives, and program enhancements across the unit.
Key AccountabilitiesCEMC Activities
- French Translation SupportProvide translation and logistical support of online learning resources such as Problem of the Week, Problem of the Month and CoursewareProvide translation support for web copy and departmental communications pieces such as emails, social media posts, contest materials and marketing materialsOutreach Activities Support – CEMC contestsAssist teachers, students, and other stakeholders in navigating online contest systems and resources by to English and French queries by phone, email or in person Investigate, verify, and process new school account requests and applications (both international and domestic)Place,



coordinate, and organize the administration of contest orders (both current and late) using the contest registration systemCreate accounts and maintain confidential client records (including minors), entering and assessing dataProvide support to Computer Science contest faculty leads and participantsHelp resolve issues as appropriate or bring issues forward to others in CEMCOutreach Activities Support – workshops and eventsProvide administrative and logistical support for workshops, events, courses, and other outreach initiatives, in coordination with faculty, staff, and/or the Events teamSupport events and workshops by responding to requests by phone, email or in personHelp resolve issues as appropriate or bring issues forward to others in the CEMCGeneral clerical and communications supportMaintain the French and English CEMC email accounts and phone lines, responding to inquiries related to contests, events, workshops, online resources, courses, and all other CEMC offeringsUsing a client-focused (bilingual) lens, maintain email templates, provide input on new web content and report communications pieces that may need updating according to stakeholder feedbackParticipate in teams, projects, or committees to provide support, targeted feedback, and institutional knowledgeProvide support to all areas of the CEMC as required, including clerical support for staff and facultyOther duties as assigned to support CEMC activities, communications, and cross-training.
Required QualificationsEducationCollege diploma or some post-secondary education in office administration and/or customer service and minimum 5 years of equivalent experience and trainingExperienceExperience translating text from English to French, with

📌 Outreach Activities Administrator (London)
🏢 University-of-Waterlo
📍 London