Patient experience starts at the front desk, where optical service and exact clinic coordination support every FYidoctors Chilliwack visit. The schedule is full-time, Monday to Friday.
As a Patient Services Specialist, you will create positive patient experiences while supporting comprehensive eye care. Your work includes welcoming patients, managing appointments, completing pre-testing, processing payments, preparing prescription printouts, and assisting with eyewear. The position requires communication, interpersonal, and technology skills.
Key Responsibilities:
- Deliver exceptional customer service throughout patient visits
- Welcome patients and handle check-in and check-out
- Complete pre-testing for comprehensive eye care
- Prepare prescription printouts and process billing payments
- Provide eyewear pickups, minor repairs, and adjustments
Requirements:
- Passion for connecting with patients
- Excellent communication and interpersonal abilities
- Computer proficiency, including Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Growth mindset with collaborative, adaptable teamwork
Bring patient service, optical support, and organized coordination to FYidoctors while helping deliver positive clinic experiences.