Support Canadian travelers remotely as a Bilingual Customer Service Representative using fluent French, English, and strong problem-solving skills.
This six-month contract serves travelers, financial institutions, and retail customers across Canada. You will answer inquiries, manage non-medical assistance cases, and help customers navigate claims and online portals. The work emphasizes customer satisfaction and first-call resolution.
Key Responsibilities:
- Handle approximately 40-50 inbound customer calls daily
- Respond to phone and email inquiries in French and English
- Open and manage non-medical assistance cases
- Provide pre-trip, travel advisory, vaccine, and benefit information
- Maintain accurate case notes and customer documentation
Requirements:
- Fluency in written and verbal French and English
- Six-plus months of customer service or call center experience
- Robust communication, active listening, and organizational skills
- Ability to solve problems independently and think critically
- Commitment to completing the full training period
Apply bilingual communication, case management, and customer advocacy skills supporting travel assistance customers across Canada remotely.