The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects

Directed by : Glynis Leyshon
Written by : Kate Hennig
Actors Pictured : Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design : Scott Reid.
Lighting Design : David Fraser
Costume Design : Heather Moore
Photo : Benjamin Laird

Photo Credits

Directed by : Glynis Leyshon
Written by : Kate Hennig
Actors Pictured : Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design : Scott Reid.
Lighting Design : David Fraser
Costume Design : Heather Moore
Photo : Benjamin Laird

Jobs (Calgary): Box Office Associate – Theatre Calgary

Jobs (Calgary): Box Office Associate – Theatre Calgary

Theatre Calgary is currently recruiting 1-2 hourly paid positions within the Box Office.

Reporting to the Box Office Manager, the Box Office Associate’s key responsibilities are to facilitate ticket pickup and otherwise assist patrons during performances, actively sell theatre tickets to new and renewing subscribers and single ticket buyers as well provide the highest level of customer service that Theatre Calgary patrons have come to expect.

Anticipated start date: August 27th 2024

Duties & Responsibilities:

- Performing Box Office duties within the theatre during performances, including but not limited to:
- Selling, reprinting and exchanging tickets for patrons in person
- Providing customer service to patrons with ticketing issues, including ticket exchanges, lost tickets, mobile ticketing issues, missed shows or other ticketing related inquiries
- Handling and balancing cash float before and after each shift
- Assisting with email and phone enquiries as needed




- Contributing to the environment of the Box Office and Theatre Calgary administrative office in a manner that is conducive to customer service, sales promotion, safety, and quality of work life.
- Holding a high level of familiarity and fluency with all aspects of Theatre Calgary so as to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
- May participate in call campaigns and/or sales campaigns as requested (selling, tracking, calling, printing, stuffing envelopes, mailings, etc).
- Other duties to assist the Box Office Manager or Assistant Box Office Manager as required.

Experience and Qualifications

Must Haves:

- A minimum of one (1) year Customer Service is required
- Proficiency in all aspects of telephone sales (including inbound and outbound calling campaigns)
- Knowledge and passion about the work of Theatre Calgary
- Be an enthusiastic team player with excellent interpersonal skills
- The ability to multi-task, work independently, and interact well with a wide range of internal and external customers
- Be comfortable and productive in a fast-paced and dynamic workplace
- Be well organized, decisive and have good follow-through skills
- Excellent communication skills (both oral and written)
- A professional demeanor and experience/ability in dealing with discerning patrons
- Excellent computer skills in the Microsoft Office suite

Nice to Have:

- Theatre/Box Office experience would be considered an asset
- Experience working within the Tessitura CRM workplace would be considered an asset
- A second language

Working Conditions: This position is a flexible, part-time shift-based position that will require weekend and evening work. The successful candidate must be available to

📌 Jobs (Calgary): Box Office Associate – Theatre Calgary
🏢 Theatre Alberta
📍 Calgary