Regular Full Time, 35 hours per week, In-person

Location

535 Hornby Street, Vancouver, BC; ability to work at other YWCA locations across the YWCA BC program across Metro Vancouver is required.

Posting Period

Job Description

The Digital Literacy Trainer plays a key role in advancing digital inclusion across YWCA BC programs and communities.

Access to employment, education, healthcare, government services, financial resources, and community participation increasingly depends on digital skills and access to technology. From applying for jobs and booking medical appointments to supporting children's education and accessing online services, people without the skills, confidence, devices, or connectivity they need can face significant barriers to participating in everyday life.

The Digital Literacy Trainer designs and delivers practical, participant-centered training for people with beginner to intermediate digital skills, including those with little or no prior experience using technology. Working with people and communities experiencing barriers to digital access and participation, the Trainer helps participants develop the skills and confidence to use technology safely and independently in their everyday lives.

Participants may experience barriers related to income, housing instability, disability, language, newcomer or refugee experiences, age, limited formal education, or access to reliable internet and devices. The Trainer recognizes that everyone's experience with technology is different and adapts their approach to participants' individual needs, goals, abilities, and circumstances.

This is an independent,



community-based role that involves regularly working across YWCA BC locations, programs, and community sites. The Trainer facilitates workshops and Community Digital Skills Clinics, provides one-to-one support, identifies emerging needs, and develops accessible learning opportunities and resources.

The successful candidate brings patience, empathy, curiosity, flexibility, and strong relationship-building skills to their work. They understand that technology can feel intimidating and create welcoming environments where participants are comfortable asking questions, practising recent skills, and learning at their own pace. They communicate in plain language, avoid unnecessary technical jargon, and use demonstrations, repetition, visual resources, and step-by-step instruction to support different ways of learning.

In addition to training delivery, the Trainer supports YWCA BC's Loaner Laptop Program and community technology resources, helping ensure devices are functional, secure, accessible, and ready for participant use.

What you’ll be doing:

Digital Literacy Training & Participant Support

Design and facilitate practical, engaging digital literacy workshops for people with beginner to intermediate digital skills,



including those with little or no prior experience using technology.

Develop accessible lesson plans, activities, and learning resources that respond to participants' needs, goals, and different ways of learning.

Deliver workshops and presentations across YWCA BC locations and programs

Host Community Digital Skills Clinics at YWCA BC locations and community sites, providing welcoming, drop-in opportunities for people to receive hands‑on support and practise everyday digital skills.

Provide individualized digital literacy coaching and technology support in person, online, and by phone.

Support participants with foundational and everyday digital skills, such as using a mouse and keyboard, creating and accessing email, managing passwords safely, completing online forms, uploading documents, joining video appointments or meetings, navigating online services, and recognizing common online scams.

Use plain language, appropriate pacing, repetition, demonstrations, visual resources, and step‑by‑step instruction to make learning accessible.

Create welcoming, inclusive, and trauma‑informed learning environments where participants can ask questions, practise skills, and build confidence at their own pace.

Assess participant needs and develop responsive workshops, resources, or other supports.

Collaborate with staff across YWCA BC programs to integrate digital literacy support into existing services and identify emerging needs.

Identify opportunities to strengthen and expand YWCA BC's digital inclusion services.

Loaner Laptop Program & Technology Support

Coordinate devic

📌 Digital Literacy Trainer (Vancouver)
🏢 YWCA BC
📍 Vancouver