Support Big White guests with ticket sales, activity bookings, and timely service from the in office Village Centre Mall desks.

As a full-time seasonal Guest Services Agent, you will operate within Big White Ski Resort’s Resort Services Department. Your work spans lift tickets, season passes, Adventure Activities, gift cards, and promotional discounts. You will answer guest questions in person, by phone, email, social media, and chat.

Key Responsibilities:

- Answer guest questions across multiple support channels
- Handle complaints and feedback professionally
- Assist with lost persons, lost items, and first aid queries
- Provide detailed resort facility and activity information
- Follow company and department policies and procedures

Requirements:

- Outgoing, friendly personality focused on guest expectations
- Ability to work within a diverse team
- Self-motivation with minimal supervision
- Ability to work in occasional all-weather conditions
- Tourism or hospitality experience is an asset

Use your communication and guest service strengths to help visitors navigate activities, purchases, and resort information.

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📌 Big White Guest Services Agent (Beaverdell)
🏢 BWSR
📍 Beaverdell