Represent Cubic Transportation Systems as a customer support contact, handling transactions and inquiries remotely within the Greater Vancouver area.

This full time Customer Service Representative position supports Cubic Transportation Systems’ transportation services through professional customer interactions. You will answer calls, process payments and refunds, update accounts, and explain fare media and programs. The work requires accurate records, policy compliance, and consistent service quality.

Key Responsibilities:

- Manage incoming calls with prompt, courteous service
- Resolve questions and troubleshoot customer issues
- Escalate complex cases when necessary
- Maintain accurate records and high data integrity
- Meet call handling and first-call resolution KPIs

Requirements:

- High school diploma or equivalent required
- Customer service experience in high-volume environments preferred
- Professional approach to challenging situations
- Experience with CRM or call center platforms advantageous
- Residence in the Greater Vancouver area required

Bring customer service, transaction accuracy, and problem-solving skills to Cubic Transportation Systems’ remote support operations.

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📌 Cubic Transportation Systems Customer Support Representative (Burnaby)
🏢 Cubic Transportation Systems
📍 Burnaby