Lead patron service and volunteer ushers at Alberta Theatre Projects in Calgary, using hospitality expertise in a part time, seasonal theatre position.

As Front of House Lead, you will support operations at Werklund Centre and report to the Front of House Manager. The work focuses on patron concerns, volunteer supervision, theatre preparation, and accurate performance information. You will also assist with events, accessibility needs, fundraising, merchandise sales, and lobby communications.

Key Responsibilities:

- Supervise up to 13 volunteer ushers during each shift
- Resolve patron concerns and escalate issues appropriately
- Prepare front-of-house areas for performances and receptions
- Coordinate traffic flow and emergency evacuation procedures




- Assist fundraising, merchandise sales, accessibility, and events

Requirements:

- Minimum two years of customer service or hospitality experience
- Prior supervisory experience preferred
- Volunteer team experience is an asset
- Excellent interpersonal and verbal communication skills
- Availability for evening, weekend, and holiday shifts

Bring theatre knowledge, customer service, and supervisory ability to create welcoming patron experiences for Alberta Theatre Projects audiences.

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📌 Front of House Supervisor Calgary Theatre
🏢 Theatre Alberta
📍 Calgary