Department : Commercial - Re BIRD
Reports to: VP, Re BIRD
Location: North Vancouver, B. C.
Your Opportunity at ARC’TERYX:
As the Director, Re BIRD Global Transformation & Capabilities, you are the executive visionary and strategic leader shaping Arc’teryx’s 3-5 year global circular service ecosystem. You own the holistic engine that powers Re BIRD globally – unifying Service Capabilities and Operations, Product Ownership in Enterprise Technology, Data Analytics and Insights, together with cross-functional Care & Repair Operations, into a seamless, end to end strategic function.
You lead a multi-disciplinary organization responsible for defining global standards, accelerating tech-enabled circular services, and leveraging data to drive commercial viability across owned vertical channels, wholesale and experiences. You will partner directly with executive leadership across Supply Chain, Technology, Commercial, Finance and Brand to ensure circularity becomes a major growth driver and competitive differentiator for Arc’teryx, globally.
This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada.
Meet Your Future Team:
Under the Circularity umbrella, the Re BIRDteam supports the operations of our warranty and repairs program, our service centers within retail, and resale. The global Re BIRDprogram focuses on an exceptional Guest experience at all Commercial touchpoints, inclusive of Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retailand e Commerce. The Re BIRD Global Capabilities organization powers the operational frameworks, digital tools, and analytics behind our care & repair service programs.
If you were in the Director,



Re BIRD Global Transformation & Capabilities role now, here are some of the core activities you would be doing: Authoring and driving the execution of the 3-5 year global Re BIRD strategic roadmap, aligning circular service and business models with Arc’teryx’s overarching growth and sustainability ambitions
Establishing multi-year financial and economic models, capability governance structures, and ROI benchmarks for circular investments
Overseeing the creation of scalable and repeatable frameworks for Re BIRD Service Centers and in-store guest activations
Bridging the global strategy and regional delivery, ensuring local adaptability across all regions, while maintaining brand and operational consistency
Establishing global audit pathways, quality metrics, and proficiency benchmarks to ensure operational excellence across all touchpoints
Directing the digital product team responsible for building, scaling, and maintaining Re BIRD enterprise technology service stack, ensuring partnership and alignment across Supply Chain and Commercial teams
Partnering with Technology senior executives, identifying a clear Re BIRD vision and business prioritization and sequencing roadmap to deliver leading Re BIRD service for our Guests and Front-Line teams
Leading the Data & Insights function to deliver analysis, forecasting, reporting, and impact metrics, across repair, service, experiences, trade-in and resale




Delivering executive dashboards that translate complex operational metrics into actionable business intelligence, with a holistic view of Re BIRD across functions and departments
Here are some of the things you could be working on in the future: Here are some of the things you could be working on in the future:
Partnering to support Circular Business Model strategy and best practices for Global vertical channels
Partnering to deliver operational efficiency recommendations for reverse logistics and within back of house repair operations
Are you our next Director, Re BIRD Global Transformation & Capabilities? You have a Bachelor’s degree in Business Administration, Operations, or a related field
You have 10-12+ years of progressive operational and strategic leadership experience in global vertical retail, technical apparel, consumer tech, or high-touch service environments
You have 7+ years of direct people management experience, with a proven track record of leading multi-disciplinary teams (ops, tech, data), building organizational strategy and developing others
You have demonstrated experience in authoring 3-5 year corporate or departmental roadmaps and securing executive alignment
You have knowledge of technical apparel construction, reverse logistics, circular business models and retail technology systems
You have expert capability in commercial financial modeling, unit economics and data-drive decision making frameworks
You are passionate for sustainability and circular practices
You are proactive in identifying the root cause of issues and developing solutions
You remain highly adaptable and adaptable when faced with ambiguity
You effectively balance autonomy and collaborati

📌 Global Rebird Transformation (North Vancouver)
🏢 Arcteryx
📍 North Vancouver