Work Location: Montreal, Quebec, Canada (Hybrid)
Senior client facing role responsible for developing an end-to-end business understanding of the implemented solution
Acts as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solution
Combines robust business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertise
Role Description
Job Title: Program Manager
Work Location: Montreal, Quebec, Canada (Hybrid)
Role Summary
Senior client facing role responsible for developing an end-to-end business understanding of the implemented solution
Acts as the bridge between client business stakeholders and technical delivery teams ensuring both groups share a common understanding of the solution
Combines strong business process knowledge with sufficient technical literacy to understand integrations data flows environments releases and testing without requiring deep coding or configuration expertise
Key Responsibilities
Develop a comprehensive understanding of
End-to-end business processes
Solution behaviour
System integrations
Data flows across systems
Business to system process mapping
Solution dependencies
Understand not only how data moves through the solution, but why it moves that way enabling technical concepts to be explained in business-friendly terminology
Serve as the client facing liaison between the business and technical teams effectively translating integrations releases data flows and testing concepts for stakeholders




Provide business input into environment strategy helping clients understand how environment availability and sequencing affect testing windows readiness and release planning
Support release planning and coordination by explaining release scope timing changes dependencies and business impact
Review technical prerelease, post release documentation, and translate it into actionable business guidance
Support demonstrations by ensuring scenarios and data flows represent realistic business use cases and helping stakeholders understand what the demonstration proves
Understand batch cycle timings and dependencies particularly their effect on data availability and viable testing windows
Advise on and help lead integration testing from a business and functional perspective ensuring that test scenarios represent real processes and validate end-to-end data movement
Provide business risk input into nonfunctional testing covering areas such as performance security and disaster recovery
Advise clients and project teams on the overall testing approach based on end-to-end business understanding rather than deep technical implementation




Help clients interpret quality metrics defect information and testing evidence in terms of impact on business processes and operational readiness
Collaborate closely with Project Management Business Analysts Technical Architects Developers and QA Analysts
Communicate confidently with business technical and executive level stakeholders
Experience Qualifications
Bachelors degree in Business IT Computer Science a related field or equivalent relevant experience
7 years of experience in client facing solution consulting business analysis or delivery roles involving largescale software implementations
Workers Compensation or broader insurance experience is strongly preferred
Strong understanding of business processes combined with working knowledge of
System integrations and data flows
Release cycles
Environment strategies
Batch processing
Integration testing
Nonfunctional testing
Does not require deep hands-on coding or technical configuration expertise
Excellent written verbal presentation facilitation and client facing communication skills
Proficiency with Microsoft Word Excel and Outlook
AI Expectations
Experience using AI enabled tools or techniques to assist with solution understanding testing insights quality information or metrics analysis
Ability to identify and advise clients on practical opportunities for applying AI within their own testing and quality processes
Other Details
Vacancy Type: New Vacancy
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada ("LTIMC"):
Benefits And Perks
Comprehensive Medical Plan Covering Medical, Dental, Vision
Health Care Spending

📌 Program Manager (Quebec City)
🏢 LTM
📍 Quebec City