Lead 311 transformation projects with business process improvement and stakeholder leadership at the City of Toronto, using a hybrid work model.
The Project Manager 311 leads capital projects within Customer Experience, Business Transformation & Sustainment. This full time, temporary assignment manages CRM, telephony, integration, and organizational change initiatives. The position develops business cases, recommendations, and progress reports supporting service delivery and accountability.
Key Responsibilities: Plan and execute multiple municipal capital projects
Manage 311 State of Good Repair initiatives
Coordinate governance, budgets, timelines, and deliverables
Lead cross-divisional teams and stakeholder consultations
Develop process improvements, business cases,



and action plans
Requirements: Post-secondary education in transformation, change, or business management
Extensive enterprise transformation project leadership experience
Experience leading process re-engineering and redesign initiatives
Experience managing complex multi-stakeholder projects and executive reporting
Proficiency with Microsoft Power Suite, Share Point, Power BI, and Tableau
Apply project leadership, process improvement, and stakeholder management expertise to strengthen Toronto’s 311 service transformation initiatives.

📌 Project Manager 311 Transformation (Toronto)
🏢 City of Toronto
📍 Toronto