Lead customer experience transformation at Agropur by combining technology, data, automation, and artificial intelligence. Manage initiatives that simplify customer interactions.
As Customer Experience Transformation Project Manager, you will bring the CX roadmap to life through strategic initiatives. You will manage projects from business cases through implementation, translating needs into measurable solutions. The work connects business and IT teams with customer-facing technologies and transformation programs.
Key Responsibilities: Lead strategic customer experience transformation initiatives
Manage multiple projects, timelines, budgets, risks, and governance
Translate business needs into concrete, measurable solutions
Coordinate business, IT,
and cross-functional stakeholders
Drive adoption through workshops, training, and engagement activities
Requirements: Bachelor’s degree in a related business or project field
Eight to ten years leading complex transformation programs
Experience managing large-scale, cross-functional projects
Hands-on change management and employee engagement experience
Qualified proficiency in French and English
Use project leadership, analytics, change management, and stakeholder alignment to advance Agropur’s customer experience transformation.