Lead protected airport operations for Air Canada, using leadership and customer service expertise across gates, check-in counters, and security checkpoints.
As an Operations Manager, you will lead complex daily airport operations and supervise a unionized workforce. You will promote safety protocols, Standard Operating Procedures, On-Time Performance, and glowing-hearted hospitality. The position requires accountable leadership, coaching, and decisive responses to disruptions and customer concerns.
Key Responsibilities: Lead daily operations across gates, counters, and checkpoints
Supervise unionized team members and reinforce accountability
Audit safety, SOP, and service standards
Resolve disruptions, emergencies, delays,



and passenger concerns
Conduct incident investigations and accurate reporting
Requirements: Post-secondary diploma or equivalent operational experience
At least two years in leadership or equivalent experience
Strong leadership, communication, and team management skills
Availability for 24-hour operations, shifts, weekends, and holidays
Ability to obtain and maintain a RAIC
Bring airport operations leadership, safety judgment, and customer service focus to Air Canada’s terminal operations team.

📌 Air Canada Airport Operations Manager (Vancouver)
🏢 Air Canada
📍 Vancouver