Lead scheduling operations and customer service as a full time Scheduling Supervisor in Care Partners’ Sarnia, Ontario office. Use advanced software and analytical problem-solving skills.
Care Partners seeks a Scheduling Supervisor to support the Director and Operations Manager within an integrated, client-focused service model. The role builds healthcare worker schedules, coaches Team Coordinators, and promotes quality service. It requires knowledge of Ontario Health at Home contractual obligations and case management.
Key Responsibilities: Build and maintain master schedules for frontline healthcare workers
Train Team Coordinators on PROCURA and Workflow
Resolve challenging scheduling cases and service-area conflicts
Monitor procedures,
workload distribution, benchmarks, and reports
Lead meetings and recommend operational improvements
Requirements: One to three years of post-secondary education
Three to six years of job-related work experience
Excellent verbal and written communication skills
Advanced database and software knowledge and experience
Ability to work non-traditional hours
Bring scheduling leadership, healthcare coordination, PROCURA expertise, and customer service skills to Care Partners in Sarnia.