Drive customer adoption and retention as a Customer Success Manager at Global Relay, guiding SMB and Mid-Market accounts through Saa S value realization.
You will serve as the primary contact and trusted advisor for a customer portfolio. The role connects customer objectives with Global Relay solutions, while supporting renewals, expansion, and satisfaction. Success requires cross-functional collaboration, data analysis, and executive communication across regulated industries.
Key Responsibilities: Build trusted relationships with operational and executive customer stakeholders
Own renewal strategy, retention, upsell, cross-sell, and multi-year commitments
Identify expansion opportunities through usage trends and business objectives
Coordinate escalations with Support, Product, and Client Services
Conduct data-driven Executive Business Reviews and maintain Salesforce records
Requirements: Three or more years in Customer Success,

📌 Saas Customer Success Manager (Vancouver)
🏢 Global Relay
📍 Vancouver