Lead urgent and emergency care operations at North West Anglia NHS Foundation Trust, coordinating services, budgets, performance objectives, and targets.
This Service Manager supports the Urgent and Emergency Care Clinical Business Unit across hospital sites. The post provides business-focused support while working with Heads of Service, Clinical Leads, Consultants, Project Managers, Finance, HR, and Information Services. It contributes to operational and transformation delivery.
Key Responsibilities: Manage operational delivery, resources, staffing, capacity, and demand
Analyse information and produce reports supporting decisions and improvement plans
Develop service plans, policies, pathways, and business cases
Monitor performance, risk, incidents, complaints, and patient satisfaction




Coordinate communication across services, sites, and healthcare organisations
Requirements: Experience managing operational services within a complex healthcare workplace
Ability to manage budgets, expenditure, targets, and cost improvement plans
Ability to work with multidisciplinary and multiprofessional teams
Understanding of workforce management, recruitment, development, and performance procedures
Ability to participate in major incident and on-call arrangements
Bring operational management, performance delivery, service development, and stakeholder communication to urgent and emergency care.

📌 Urgent Emergency Care Service Manager (Deep River)
🏢 North West Anglia NHS Foundation Trust
📍 Deep River