Shape patient experience strategy at MIC Medical Imaging through strong leadership, stakeholder engagement, and service improvement across healthcare journeys.
This senior leadership role brings together patient access, call centre services, referrer engagement, marketing, communications, and brand management. You will represent patients and referrers at the leadership table. Your work will help make MIC easy to access, easy to work with, and responsive to communities served.
Key Responsibilities: Set and deliver patient and referrer experience strategy
Lead patient access, referral intake, and appointment booking
Strengthen physician, clinic, and healthcare partner relationships
Guide marketing, communications, digital presence, and brand stewardship




Use feedback and data to drive measurable improvements
Requirements: Post-secondary degree in business, healthcare, communications, marketing, or related field
Progressive leadership experience in healthcare or related environments
Success leading teams and complex cross-functional initiatives
Robust communication and stakeholder-management capabilities
Ability to translate insight into sustainable service improvements
Lead connected patient experiences at MIC Medical Imaging through strategy, communication, relationship-building, and measurable improvement.

📌 Director Of Patient Experience Strategy (Edmonton)
🏢 MIC Medical Imaging
📍 Edmonton