Service Now CSM/OMT Architect – 12-Month Contract
Location: Canada | Fully Remote
Contract: 1 year
Alldus is hiring on behalf of a Service Now partner seeking an experienced Service Now CSM/OMT Architect for a fully remote, year-long contract based in Canada.
You will lead the design and delivery of Service Now Customer Service Management (CSM) and Order Management for Telecommunications (OMT) solutions, translating business requirements into scalable platform designs.
Key Responsibilities
Lead solution architecture across Service Now CSM and OMT.
Run discovery workshops and translate business needs into technical requirements.
Design customer service and order management workflows, including integrations with external systems.
Provide technical guidance to development teams throughout implementation.
Ensure solutions follow Service Now best practices and support long-term platform growth.
Requirements
Proven experience as a Service Now Architect, with strong expertise in CSM and OMT.
Experience delivering Service Now solutions within the telecommunications industry.
Solid understanding of customer service processes and the order lifecycle.
Experience designing integrations and guiding technical delivery.
Confident communication and stakeholder management skills.
Relevant Service Now certifications are advantageous.
Eligibility: Canadian citizens or permanent residents.
Engagement: Open to C2 C or T4 arrangements.