Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly's customers include many of the world’s most prominent companies, including Git Hub, Yelp, Paramount, and Jet Blue.
We’re building a more trustworthy Internet. Come join us.
Posting Open Date: 10/15/2026
Anticipated Posting Close Date*: 11/15/2026
Senior Saa S Operations Engineer
Fastly is searching for a Senior Saa S Operations Engineer to support our in-office and remote Fastlyans. Keeping our IT infrastructure running effectively, securely, and up to date is critical for the day-to-day tasks of every employee. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be supporting the operations in our Global offices.
You have previous experience as a Systems Administrator, combined with advanced Service Desk capabilities. You are streamlined and detail-oriented while being able to identify broken processes and provide solutions. You are someone who has touched all aspects of a large Saa S environment and can scale along with the company. You’re also curious about how AI is changing IT operations and want to help bring tools like Claude, Chat GPT, and Gemini to our employees safely and effectively. On top of your validated history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.




If you enjoy problem-solving and a strong sense of ownership, this position may be for you
or you
What You’ll Do:
Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance
Proactively identify and mitigate system vulnerabilities and performance bottlenecks
Lead and mentor a team of engineers, providing technical guidance and support
Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives
Administer enterprise AI platforms (Claude, Open AI, Gemini), including SSO/SCIM, access controls, and license management
Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles
Build AI-assisted automations that reduce manual IT work and improve the employee experience
Research and recommend current technologies, including emerging AI tools
Maintain documentation for systems and processes, including AI usage guidelines
Provide expert-level troubleshooting for critical system issues and help shape engineering best practices
What We’re Looking For:
10+ years in IT support roles, including 5+ years in a senior or lead engineering position
Deep understanding of system architecture, design patterns, and best practices
Proven ability to lead and mentor engineering teams




Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, Git Hub, Atlassian, etc.), with advanced domain knowledge of Okta
Hands-on experience deploying or administering enterprise AI tools (Claude, Open AI, or Gemini), including identity integration and data-handling controls
Experience with automation and scripting for system administration
Excellent communication skills, with the ability to convey technical information to technical and non-technical audiences
Ability to align technology with business objectives and make data-driven recommendations
We’ll be super impressed if you have experience in any of these:
Infrastructure-as-code experience (e.g., Terraform, Ansible)
Experience building with Claude, Open AI, or Gemini APIs, including agents, MCP servers, or prompt engineering for business workflows
Experience establishing AI governance practices, such as connector reviews or acceptable-use policies
Certifications relevant to the role (e.g., Okta Certified Professional, Google Cloud Certified Professional Cloud Architect).
Work Hours:
This position will require you to be available during core business hours.
Work Location(s) & Travel Requirements:
This position is open to the following preferred office locations:
San Francisco, CA
New York, NY
Denver, CO
Remote, US
Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.
SF / LA Fair Chance Ordinance Statement
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with

📌 Senior Saas Operations Engineer (Picton)
🏢 Fastly
📍 Picton