Serve Quince customers in French and English through chat, email, phone, and social channels while resolving issues empathetically and clearly.
As a Customer Experience Specialist, you will own interactions from start to finish and build trust through polished communication. You will navigate service tools, become a product expert, and share recurring insights that improve customer experiences. This position requires remote-workplace communication and may be onsite near Toronto.
Key Responsibilities:
- Own customer interactions from beginning through resolution
- Resolve issues with empathy and care
- Navigate tools efficiently while maintaining human connection
- Share recurring patterns and service insights
- Guide customers authentically as a product expert
Requirements:
- French and English fluency, written and spoken
- Minimum two years of customer service experience
- High School diploma or GED
- Clear, professional communication in remote environments
- Reliable internet and dedicated quiet workspace
Bring bilingual communication, empathy, ownership, and digital intelligence to Quince customer experiences across multiple service channels.