Lead enterprise customer success for Quandri’s AI insurance platform, using executive engagement and data literacy to advance complex accounts across North America.
As Lead Customer Success Manager, you will own Quandri’s largest enterprise relationships, especially within the US market. You will guide adoption, change management, retention, expansion, and measurable value realization. Success depends on understanding insurance brokerage workflows, building executive connections, and coordinating Sales, Product, Marketing, Implementation, and Support.
Key Responsibilities: Own end-to-end relationships with large enterprise customers
Lead executive business reviews and strategic alignment sessions
Develop data-driven success plans with explicit business metrics
Forecast renewals and coordinate resources to mitigate churn
Advocate customer insights to Product and Engineering teams
Requirements: Five-plus years in Saa S Customer Success or