Northlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
About Northlake Financial
Northlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
Why Work for us?
Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of energetic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.
Number of Positions Available: 1
Office Location: Barrie, ON (This role does not provide remote or hybrid work).
Purpose Of a Collections Agent
The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment.
Job Responsibilities Of a Collections Agent
- Work with both French & English-speaking customers to prevent delinquency and develop customised repayment solutions
- Manage late-stage delinquent accounts by assessing customer situations and negotiating