TasksCommercial Operations & Customer SupportSupport the preparation and validation of customer invoices for aircraft engine maintenance events.
Extract and consolidate data from multiple business systems, including SAP, configuration management systems, quality documentation, and operational records.
Review invoice-related data against contractual requirements to ensure accuracy and completeness.
Identify and investigate discrepancies such as duplicate charges, incorrect bookings, missing approvals, and billing exceptions.
Coordinate with Production, Supply Chain, Inspection, Accessory Repair Centre (ARC), Quality, and other stakeholders to improve data quality and invoice readiness.
Operational Planning & Business CoordinationSupport the engine induction planning process by maintaining visibility of upcoming shop visits and maintenance events.
Assist in tracking and updating planning information within SAP and related business tools.
Prepare materials and data for cross-functional planning and alignment meetings.
Act as co-host and coordinator for organization-wide alignment meetings, ensuring information is current and stakeholders are aligned.
Business Analytics & Performance ManagementPerform data analysis to support operational, commercial, and strategic decision-making.
Develop, maintain, and enhance dashboards, reports, and key performance indicators (KPIs).
Create professional presentations and management summaries for leadership reviews.
Support data-driven initiatives aimed at improving operational efficiency, customer satisfaction, and financial performance.
Process Excellence & TransformationSupport process reviews, process mapping, and documentation activities.
Identify opportunities for process simplification, standardization, and automation.
Participate in business transformation and continuous improvement initiatives.




What You Will GainExposure to the commercial and operational side of the global aviation MRO industry.
Experience working with enterprise systems such as SAP and other specialized aviation business applications.
Practical knowledge of contract management, customer support, and invoice preparation processes.
Opportunities to develop analytical, presentation, and stakeholder management skills.
Participation in cross-functional projects involving operations, supply chain, quality, engineering, and customer-facing teams.
Insight into business transformation and continuous improvement initiatives within a leading aerospace company.
Qualifications & SkillsCurrently pursuing a Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain Management, Industrial Engineering, Operations Management, or a related field (3rd or 4th year preferred).
Strong analytical skills with the ability to review, validate, and interpret large datasets from multiple sources.
High attention to detail and a commitment to accuracy when working with financial, operational, and customer-related information.
Excellent communication and interpersonal skills with the ability to collaborate across multiple departments and levels of the organization.
Strong organizational skills and the ability to manage multiple priorities in a quick-paced environment.
Advanced proficiency in Microsoft Excel and PowerPoint; experience with SAP, Tableau, or other business intelligence tools is considered an asset.
Prior CO-OP or internship experienceInterest in process improvement, operational excellence, and continuous improvement methodologies (LEAN knowledge is an asset).
Ability to work independently while contributing effectively within a team environment.
Interest in aviation, aerospace, operations, or industrial business environments is considered an asset.

📌 Customer Support and Invoicing Analyst New (Delta)
🏢 MTU
📍 Delta