JOB TITLE:
Supervisor, Accounts Receivable- Mars Veterinary Health
LOCATION & SCHEDULE:
Support Office - Vancouver, Full time
COMPENSATION:
$101,600.00 - $158,750.00
As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose - A BETTER WORLD FOR PETS - starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.
This role requires associates to work out of a MVH North America hub location - Vancouver, WA | Santa Monica, CA | Tampa, FL
Why This Role Matters
The Supervisor, Accounts Receivable provides leadership, governance and operational ownership within the North America Accounts Receivable team in a centralized, shared services operating model, supporting Banfield, Blue Pearl and VCA. The role is accountable for team performance, balance integrity, issue resolution and service outcomes across the AR portfolio, ensuring accurate, timely and compliant execution of AR activities across a highly complex, multi-site network of veterinary hospitals.
This position leads a team of Accounts Receivable Analysts across both core AR and associate receivables (collections), focusing on people leadership, performance management, escalation resolution and control governance rather than transactional processing, which is executed by shared services and hospital teams.



The Supervisor plays a critical role in driving consistency, strengthening internal controls and ensuring effective and complaint service delivery across the AR function
Success in this role is measured by achievement of service level targets across the team, sustained improvement in balance accuracy and aging, timely resolution of complex and escalated issues, reduction of recurring variances and outstanding balances through effective root-cause analysis, and measurable improvement in process consistency, compliance and overall financial integrity across AR operations.
You Will Lead and develop a team of Accounts Receivable Analysts across core AR and collections activities by setting explicit expectations, providing coaching and feedback, supporting development planning and addressing performance or prioritization challenges
Own team performance and service outcomes, ensuring alignment to service level targets, balance accuracy, aging performance and compliance requirements
Serve as the primary escalation point for complex, non-routine, policy-driven and higher-risk AR and collections issues, exercising judgment and decision-making authority within established policies and governance frameworks, including determining resolution strategies and escalation pathways
Lead and develop a team of Accounts Receivable Analysts across core AR and collections activities by setting clear expectations,



providing coaching and feedback, supporting development planning and addressing performance or prioritization challenges
Own team performance and service outcomes, ensuring alignment to service level targets, balance accuracy, aging performance and compliance requirements
Serve as the primary escalation point for complex, non-routine, policy-driven and higher-risk AR and collections issues, exercising judgment and decision-making authority within established policies and governance frameworks, including determining resolution strategies and escalation pathways
Ensure timely and effective resolution of escalated issues impacting AR balances, aging trends, internal controls and downstream financial reporting and close activities
Provide governance oversight of AR and collections activities executed by shared services and hospital teams, ensuring consistent execution and adherence to policies and controls
Drive performance improvement across AR and collections, analyzing trends, identifying systemic issues and implementing corrective actions to improve balance accuracy, aging performance and compliance
Ensure alignment and coordination across AR and collections activities, balancing priorities, resources and issue resolution across both workstreams
Partner cross‑functionally with Shared Services, hospital teams, Accounting, Payroll Legal and the Business Relationship Manager to align priorities, resolve issues and maintain operational consistency
Provide oversight and escalation support for associate receivables and collections processes, including payroll deduction setup, monitoring, exception handling and resolution of complex or sensitive cases
Monitor AR and collections performance, balances

📌 Supervisor, Accounts Receivable- Mars Veterinary Health (Vancouver)
🏢 Pet Services Of Washington, P.s.
📍 Vancouver