Apply cloud security, web application testing, and risk communication skills within Service Now’s customer-facing Global Security Support Center.
This Staff Information Security Analyst investigates security matters affecting the Service Now platform. The position communicates technical risks clearly, supports customers and internal stakeholders, and collaborates across a global follow-the-sun team. Responsibilities include security cases, findings, escalations, process documentation, and enablement.
Key Responsibilities: Investigate and respond to Service Now platform security cases
Serve as primary contact for security-related stakeholder matters
Manage customer outreach and escalation communications




Create documentation supporting security maturity and operational excellence
Deliver security awareness and best-practice training
Requirements: Eight years of professional information or application security experience
Eligibility to obtain Canadian Reliability Status
Hands-on web proxy tools experience for security assessments
Java or Java Script knowledge sufficient to interpret code
Excellent technical communication for non-technical audiences
Bring cloud, application security, web testing, and explicit risk communication to Service Now’s global security support function.

📌 Cloud Application Security Analyst (Toronto)
🏢 Servicenow
📍 Toronto