Enterprise architecture and AI integration define this Service Now chance, where senior technical leaders shape strategic customer solutions and platform strategies.
As an Enterprise Architect, you will work in Service Now’s post-sales organization with customers, partners, and sales teams. You will develop cross-functional strategies, communicate architectures to CIO and CTO audiences, and explain the Now platform’s single cloud foundation. The work spans architecture engagements, customer value, and executive relationships.
Key Responsibilities: Engage executives to identify pain points and translate them into Service Now solutions
Lead architecture and design engagements for strategic customer needs
Communicate platform architecture across customer technical leadership levels
Deliver workshops, best-practice overviews,



and educational sessions
Develop best practices, white papers, and architecture guidance
Requirements: Fifteen or more years influencing senior technology leaders
Experience in pre-sales, customer, or delivery-focused roles
Expertise designing advanced architectures and integrating multiple platforms
Understanding of Saa S, Paa S, multitenancy, and automation principles
Experience presenting architecture concepts to technology leaders and partners
Bring enterprise architecture, AI integration, and executive communication expertise to Service Now’s strategic customer engagements and Now platform vision.

📌 Servicenow Enterprise Architect (Toronto)
🏢 ServiceNow
📍 Toronto