As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management — you will use performance insights and operational expertise to drive real business outcomes for our merchant partners.
About The Role
As a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management — you will use performance insights and operational expertise to drive real business outcomes for our merchant partners. The CSM is 70% focused on optimizing operational health — including operational efficiency, customer experience, and financial health — and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts in close partnership with
📌 Customer Success Manager, Global Delivery Partnerships (Toronto)
🏢 Uber
📍 Toronto
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